![]() ![]() Our eBooks are ideal for anyone who wants to learn about or develop their communication skills, and are full of easy-to-follow practical information and exercises. Learn more about the key communication skills you need to be an effective communicator. Whilst the summary is likely to be the longest time a listener will be speaking during a conversation, it is important to be as concise and straightforward as possible. At the start of a conversation, it is useful to summarise any previous discussions or meetings as it can help to provide focus. Summarising should be done at the end of a conversation, although sometimes it may be appropriate midway through as a way of drawing together different threads. The aim of a summary is to review understanding, not to give explanation, to judge, to interpret or provide solutions. It is important to keep only to the essential components of the conversation, and it must be given from the speaker's frame of reference, not an interpretation from the listener’s viewpoint.
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